• Claims Assistant - TRISTAR Benefits Administrators

    Job Location(s) US-CA-Long Beach
    Job ID
    # of Openings
    Benefits Administration
    Job Type
    Regular Full-Time
  • Overview

    POSITION SUMMARY:  Under close supervision performs clerical and data entry tasks that assist in administration of absence management and disability claims.


    This position requires considerable interaction with claimants on the phone, and with management, other Integrated Absence Specialists, and other TRISTAR staff in the office; therefore consistently being at work in the office, in a timely manner, is inherently required of this position.






    • Sets up new claims in system and paper files, ensuring all documentation is present and correct.*
    • Upload new images to iSTAR, attach to claim and/or leave and set diary for Integrated Absence Specialist*
    • Documents all work product and claim activity in the electronic claim file.*
    • Prepares, prints and mails leave packets*
    • Provides clerical support, including filing, faxing, sorting, and alphabetizing.*
    • May print and reconcile checks, as needed.*
    • Communicates pertinent claim information to the claimant and internal claims staff.*
    • Answers phone calls, take messages and responds appropriately.*
    • Provide support and back up to the Intake Customer Service staff.*
    • Other duties as assigned.


    *Essential job function.




    Education/Experience:  High school diploma or GED, and six (6) months experience in the

    Disability claims industry (preferred).


    Knowledge, Skills and Abilities:

    • Proficient keyboarding skills (type 45 wpm).
    • Working knowledge of medical/legal terminology.
    • Ability to alphabetize and collate.
    • Proficient in Word.
    • Ability to follow written and spoken instructions from several individuals.
    • Ability to produce accurate and detailed work.
    • Excellent verbal and written communication skills.
    • Courteous telephone skills.
    • Ability to effectively prioritize multiple projects and due dates.
    • Ability to work independently, as well as in cooperation with workgroup.


    Other Qualifications

    • None


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