• Auto Liability Claims Examiner

    Job Location(s) US-CA-Santa Ana
    Job ID
    # of Openings
    Auto Liability Claims Examiner
    Job Type
    Regular Full-Time
  • Overview

    POSITION SUMMARY:  Responsible for the prompt and efficient examination, investigation and resolution of auto liability claims, including lawsuits through effective investigation, negotiation and interaction with the involved parties including claimants.




    • Review, process and conclude assigned auto liability claims including complex General Liability and other assigned casualty claims.
    • Oversee and direct litigated or potentially litigated claims, directing and working with the client, counsel and investigative services toward timely resolution.
    • Maintain an ongoing diary.
    • Continually assess exposure and evaluate for accurate reserves.
    • Prepare Loss Reports providing a thorough analysis of liability and damages.
    • Where applicable, determine if subrogation exists and initiate recovery efforts.
    • Maintain appropriate financial accountabilities (reserving) and control loss adjustment expenses.
    • Document all correspondence, reports, discussions and decisions.
    • Provide quality service to all customers.
    • Assist Supervisors and Claim Department with requested tasks or special projects.
    • Other duties as assigned


    Education/Experience:  Bachelor’s degree in related field (preferred) and a minimum of 1-2 years of related experience; or equivalent combination of advanced education and experience.


    Special Requirements:

    • 1-2 years of automobile liability claims  handling required
    • Knowledge of claims handling concepts, practices and techniques, including but not limited to coverage issues and product line knowledge.
    • Demonstrated verbal and written communications skills.
    • Demonstrated advanced analytical, decision making and negotiation skills.
    • Computer proficiency.
    • Writing sample required.



    Preferred Skills:

    • Ability to communicate effectively and clearly, both orally and in writing.
    • Ability to manage relationships in a fast paced environment, while demonstrating problem solving and decision making skills to work with customers.
    • Good analytical abilities to review, exercise judgment and evaluate claims in order to make sound decisions with a minimal amount of supervision.
    • Excellent negotiation skills.
    • Excellent customer service skills.
    • An understanding of the litigation process.
    • Ability to carry out detailed written or verbal instructions, ability to respond to requests effectively and efficiently and exhibit good common sense.
    • An ability to handle assigned claims following company guidelines and industry best practices with a minimal amount of supervision.
    • Time management skills, organizational skills and ability to prioritize issues and tasks.
    • Ability to effectively operate computer equipment and applications.
    • Independence, flexibility and creativity.


    Other Qualifications

    • Certifications and/or licenses as required by State regulation.


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